Great deals shouldn’t be a gamble.

We inspect thousands of liquidation items and work hard to describe every lot accurately. Occasionally, something gets missed — on eligible lots, if there’s a material discrepancy from the listing, we’ll make it right. That’s the Surplus Depot Guarantee. And with 14 days to bring it back, there’s no special trip needed — just bring it along to your next pickup.

Ever get home and realize something's not right?

A part is missing that wasn't listed. The item is different than described. There's significant damage you couldn't see in the listing. We've all had that surprise buying liquidation or auction merchandise — we think there should be a better way.

How it works

Simple. Hassle-free.

  1. Look for the Guarantee

    Eligible lots are marked with the Surplus Depot Guarantee.

  2. Something wrong?

    If we missed something important in the listing, let us know.

  3. Bring it back at the next pickup

    Return the complete item at your next pickup, within 14 days of the auction close.

What's covered

The guarantee applies when an eligible item has a material discrepancy from the listing, including:

Minor cosmetic differences, packaging damage, and conditions disclosed in the listing or photographs are not covered.

  • An item listed as new that clearly shows prior use
  • A different item or model
  • A major missing part that was represented as included
  • Significant undisclosed damage
  • Another material error in the lot description or photographs

Know what you're bidding on before you bid

Before placing a bid, take a minute to review the condition report, photos, description, and notes.

Every item has a condition report shown in the second photo. Before bidding, review:

  • The condition report
  • All available photos
  • The item description
  • Notes about missing parts, damage, or packaging
  • Whether pickup or shipping is available

Google customer reviews

5-Star Reviews Because We Treat Our Customers Right.

4.9
Show all 93 reviews
Matt and his team were great! Easy to work with, communicative, and great deals. We'll be back!
The online auction was great, it was easy to bid, situate the payment and pick up the items. Descriptions were spot on and the bidding was actually pretty fun! Great customer service and organization.
A great place to get a variety of treasures or even things YOU NEED ! They have very good detailed descriptions of what you are buying - no surprises along with great prices . Great communication with easy pickup and top of the line shipping. I highly recommend Surplus Depot for your online auction shopping 👍🏼👍🏼 THANKS MATT !
Love the honesty of the auctions! Great value on everything I've gotten so far! I'll be back for more!
Purchased new item at 25% of online price. Pickup quick and easy. Bidding on more items this time around.
Fantastic experience. With online auctions, you never know what you may get but with Surplus Depot Auctions, they clearly describe the items, if there is damage or missing parts and what they are. I recently won my first item and the communications for pickup were fantastic, easy to follow, and the item was ready for me. I was greeted at the door and the transaction was very smooth. Definitely looking for more items that I need and will use them again!
Everything went perfect. The people working there were very friendly.
good friendly service,,,
Excellent comminication, good organization, fantastic deals!!! I can't wait til the next one!
Very good experience. I'll be looking forward to their next auction.
I've been involved in 4 auctions at Surplus Depot and every one of them has been awesome! Their customer service is top notch and they answer questions in a very timely manner. I will be doing business with them again for sure. Tom Supple
This is a great place to find incredible bargains either trust worthy people. The descriptions are great and informative and actual pictures of the item you are getting.
Great auction service, satisfied with our purchases; all items are in the condition as described. Pick-up was very well organized and they were very accommodating.
Was pleasantly surprised with how easy the entire process was! From bid to pickup everything went smoothly- my husband and I even discussed how easy it was on the car ride home!
Everything starts at $1.00!! You can pick up or get your stuff delivered, AND they even load the stuff for you!!! You can't beat it!! Great Deals and Great Service!
Auction process was smooth. Description of the items was very accurate. I was very happy with the items purchased as well as pleased with the prices. Pick up was quick and efficient. I arrived, loaded up and was back on the road in under five minutes. I've also had a product shipped as well. Equally as efficient! Cost was as expected a d transparent.
I had a wonderful experience with this online auction house. The customer service is truly outstanding. The team is always quick to respond to any questions or concerns, and they go above and beyond to make the entire shopping experience smooth and enjoyable. Matt and the team are such kind, genuine people who truly care about their customers. On a few occasions, they even stayed late for me when they did not have to, just to make sure everything was taken care of. That level of dedication and support means so much. Thank you, Matt, and the entire team, for all that you do. I truly enjoy doing business with you and appreciate your hard work and kindness. Highly recommend!
Great place to do your bidding! I got a lot of items that i I am reselling and there have been items that I kept for myself. You can get high value items that are 'like new' for half the price of retail. The staff there is really nice and cool as well. If you ever have a problem, they are willing to help.
Great group of people that run this place! Great communication, and they helped loading up the items! Well buy from again for sure.
Surplus Depot has honest descriptions on the items they sell. I have not been disappointed with my many purchases. Will definitely buy from Matt again. 5/14/26!
My name is Jorge and first time trying this and it was as smooth as possible. Matt and his team made it simple and stress free!
Top products. Great communication. Highly recommend.
Surplus depot is the only online-auction site I will ever use. Great online auction experience, and pickup is simple and quick. They are quick to respond with any questions I have.
This is a wonderful auction house. I have dealt with auction houses in the past and found they misrepresented things. They didn’t ship me the things I won. Surplus depot was fantastic. The items are exactly as described, the items were purchased at a great price. I live a little over an hour away from the auction house. Matt called me to let me know shipping was going to be rather expensive because I won a lot of lots. I appreciate that call. I drove down and picked up my items and they saved me a lot of money. I am definitely looking forward to working with them again in the future.
SUPER honest auction house! You know how you might find an auto mechanic or a lawyer that is honest ..and you grab on tight and hold onto them with both hands? Well, Matt is the real deal!! He and his crew go through all lots and strive to give the best, most accurate description INCLUDING FAULTS/DEFECTS/MISSING PARTS (even though this could be viewed as detrimental to his hammer price). Being human, they can, of course, miss things from time to time. The thing that sets Surplus Depot apart from other auction houses is that, if they miss something, Matt will make it right! I know this because of 1 lot, NOT because it has been any sort of a pervasive problem!! In conclusion, I would like to ask the general public not to bid against me (in return for reassuring everyone via my positive review) 😂. UPDATE...I wanted to leave another positive review but can't seem to do that, can only edit the one I already did...I am SUPER PSYCHED!!! I just paid $26 for a $129 dollar mini circular saw with a handle for reaching in small places! What a find! What a buy! What a STEAL!!! Are you KIDDING ME??? 20% of retail??? Yee haw! I will do that ALL DAY LONG!!!
I like this auction. They tell you upfront the condition of the product and they have the pictures to match. I've done the auction a couple times. The first time I had the items delivered, which was a little expensive. The second time I picked up the items from the warehouse, which was much more cost effective. The team is communicative and helpful. I highly recommend these auctions!
I had a terrific experience with my auction....the products were described exactly as they were, no embellishments or hidden issues. Upon pick up, staff was very accommodating and helpful. I am definitely going to keep visiting and purchasing from Surplus Depot!!
Excellent site, notifications when you losing bids, shipping, all well informed answers to all my questions.
Great and smooth. From the bidding to the pickup, the transaction went smooth, product was all in great shape and worked out nicely.
Excellent experience, easy pick up. Item was as described and portrayed in the pictures. Nice people to do business with.
The products I've purchased through surplus depot, have all been exactly as represented in the description. I really like that they'll show you pictures of the packaging if there's is any and damage, and if there is any to product. Lots of available hours to pick up too.
Great deals. Already recommended to several friends. Will definitely buy from them again.
Super easy pick up. They used the forklift to help me load some appliances into my truck that would have been a nightmare with just ramps and a dolly.
Snagged a sweet Hunter backpack for $20. Website and auction were easy to navigate and pickup was easy! Can't wait for more finds, it's like a little treasure hunt each time!
Great transaction and great pickup experience - Thx Matt
Good auction, good communication, easy pickup. Highly recommended!

Rating-only Google review

Rating-only Google review

I realize these items are returned, however I have spent too much on items that did not work. I did purchase a beautiful chair for little money, so that is a plus. The gamble is not worth it for appliances and kitchen gadgets. Will not be participating in any further auctions.
Should not sell things you KNOW are broken and unrepairable.
Excellent to work with! Fair prices and they offered me a refund an a $20 item when it was going to cost $270 to ship it! That’s customer service. And their communication was intuitive and transparent.

Rating-only Google review

Great communication. Great service
This place came on my radar by chance. I’m so glad it did. Terrific variety to choose from. I was able to get the item I wanted. Got it but had an issue that Matt from surplus depot handled to perfection. Would totally recommend and will be checking weekly for new items

Rating-only Google review

Wow I found the coolest, simplest auction site. All the bidding is via the web and most stay open for a week. I have made two purchases each week and can not be any happier. Everything I bought has been exactly as it was described. I'm picking up my Grandfather clock tomorrow. Total cost under $24.
Great auction house. Accurate details and GREAT prices when all is done. Bid and have fun!
I recently made my first purchase from these gentlemen, I bought a portable battery jump starter, flashlight device thing. It retails for something like $180, I think I paid 36 bucks for it. The warehouse was very clean and the gentleman that helped me was very helpful and very professional. Spot on performance guys, keep it up
Had a solid experience working with Matt and the team. They are highly professional, efficient, and run a incredibly seamless business operation. Highly recommend their business!
Surplus Depot is an exciting auction with items you can't find everywhere. The items are authentic as well as the details that help you to make the decision to bid. My experiences are what keep me coming back for the next auction.
Very nice I like it. We shopping from here every time.
Amazing customer service!
Great to work with Matt. Honest and friendly.
Product was as described. They helped.me load it in my truck! Very friendly. Will bid again on future auctions.
This was my second visit. The pick up of the items was very simple. They do a good job of keeping things organized.
Great items to be had for pennies on the dollar. Quick and out, easy to find. Set an appt and they'll have you're stuff ready for you. Super friendly. They're adding more racks so they'll hopefully have more stuff.
Great deals everything as described
Very good experience, went well.
Auction house is well run and the workers were very helpful!
Excellent auction, pickup is extremely easy. Product was ready in carts, they even accommodated an early pickup (w/ 2hrs notice). 5min or less every time
Service was great and very professional.
Easy and quick experience when bidding. Pickup is easy and fast. They give you a cart with everything you won at auction and you can bring the cart to your car. Easiest experience I have had when winning an auction.
Low prices, quick pickup, items ready for me when i got,there
This place is great, super helpful, great products. Stand behind what they sell. Best auction house around.
Items are as advertised and the auction process is pretty straightforward. Communication is seamless. This is a hidden gem. Happy bidding
Found some amazing deals on here. And the Surplus Depot team is well organized and efficient.
The descriptions/photos of the products being offered at Surplus Depot Auctions accurately reflect those products and their staff was very accommodating during the pickup process
Great auctions and great people that are very honest
Excellent deals merchandise is exactly as described
I keep coming back because they have a great selection of items at very good prices. Highly recommended!
I absolutely LOVE shopping at this auction! I’ve purchased from them several times and have gotten some AMAZING deals. There are always great finds, and I’m always excited to see what they have available!
Surplus Depot is legit! Biding was super easy and I've gotten a bunch of new electronics at a steal! Picking up your winning at the warehouse is an easy process, staff if very kind and helpful. Highly recommend!
These guys are super easy to deal with. Happy you’re there they are not bothered by your presence. And they have a great variety of pick up times which is very useful and is the main reason that I bid with them because I can always find a day that fits my schedule.
The team at Surplus Depot are awesome to work with. Happy to support our local businesses when they are as organized and efficient as Surplus Depot!
I’ve had a great experience with Surplus Depot and have had no issues at all. Matt has been a great to work with and has always been very helpful and responsive whenever I’ve had questions. I’m very happy with my experiences and will definitely continue doing business with them!
The worker Matt is so nice. The business is well organized. Every item has been exactly as described and operational. I have enjoyed doing business with Surplus Depot Auctions and will continue to view the online auctions.

Rating-only Google review

Fantastic experience from start to finish. I can find great items every week and bidding and winning is fun. Matt and team are always happy to help me load my items in my “small” car.
Very easy to bid and pick up. Top notch
It's really good for most Items, I have received some electronic items that didn't work, sent a claim by email to be returned, they contacted me soon after and refund all of them. Good customer service!

Rating-only Google review

Guarantee FAQs

What does the guarantee not cover?

Minor cosmetic differences, packaging damage, and conditions already disclosed in the listing or photographs are not covered.

How much can I be reimbursed?

Any refund or reimbursement is limited to the winning bid, buyer’s premium, and applicable sales tax for the affected lot. Shipping, delivery, storage, handling, and other service charges are non-refundable.

How do I know if a lot has the guarantee?

Eligible lots are clearly marked with the Surplus Depot Guarantee right in the listing, so you’ll know before you bid.

What if I don’t have another pickup within 14 days?

No problem — just come by during pickup hours within 14 days of the auction close and we’ll take care of it. No advance notice needed.

Bid with confidence

Score a great deal with confidence.
If we miss something, we'll make it right.

The Surplus Depot Guarantee is subject to our Auction Terms & Conditions, which control in the event of any conflict.